Refund policy

Exchange & Return Policy

Contact: support@symz.in OR Simeezco@gmail.com

Working Hours: 10 AM to 7 PM (Monday to Saturday)

Policy Overview

Because every SYMZ product is custom printed specifically for your order, we do not accept general returns for buyer's remorse. Returns, refunds, and exchanges are strictly governed by the conditions below.

1. Mandatory Unboxing Video

An unedited unboxing video is strictly required to request any replacement, exchange, or refund. Claims submitted without a continuous unboxing video will be rejected.

2. Defective, Damaged, or Incorrect Items

You must report defects, transit damages, or incorrect item deliveries within 7 days of receiving your order.

  • Email us on support@symz.in OR Simeezco@gmail.com with your order details, issue description, clear photographs, and the unboxing video.

  • If the error is ours (printing defect, wrong item/size sent), we will arrange a free reverse pickup and provide a free replacement or a full refund.

  • Do not accept physically damaged packages from the courier.

  • Note: Slight color or design variations between digital screens and printed fabric are normal and do not qualify for a refund.

3. Size Exchanges

Please review our Size Guide carefully before purchasing.

  • If you ordered the wrong size, we allow a one-time size exchange within 7 days of delivery.

  • A reverse logistics fee of Rs. 100 applies to all size exchanges and will be deducted from your value or requested as an upfront payment.

  • If the requested exchange item is of a higher value, the price difference must be paid online.

  • No refunds are provided for size issues; only exchanges.

4. Item Condition Requirements

To qualify for an exchange or return, the product must be:

  • Unworn and unused.

  • Unwashed.

  • Folded correctly with original sticker labels attached.

  • Packed securely in original packaging to prevent transit damage.

  • Any product showing signs of use, washing, or customer-incurred damage will not be exchanged or refunded.

5. Non-Returnable Items

  • Products purchased during a sale, flash sale, or using a discount code.

  • Customized or personalized products.

6. Refund Processing

Approved refunds are credited to the original payment method or a provided bank account. Please allow 10-15 business days for the credit to reflect in your account.